Domestic Shipping

DOMESTIC SHIPPING 

We offer free ground shipping on all domestic orders over $65 within the United States. Once picked up and scanned, orders shipped take approximately 2-5 business days to arrive, depending on location, conditions, and carrier availability.

You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 24-48 hours once a label has been created.

Please ensure that your shipping information is correct at checkout.  

EXPEDITED SHIPPING 

We currently do not offer expedited shipping. However, should you need an order in a timely matter please don’t hesitate to reach out to us and we will our best to accommodate your needs.

INTERNATIONAL ORDERS 

We do not currently ship internationally.

DAMAGES, EXCHANGES, RETURNS & OTHER ORDER ISSUES

The satisfaction of our customers is what keeps us enthusiastic about Highland Home Custom Creations and its future. Because our portraits are custom made, we have learned there is a fine line when it comes to returns which is why you are provided an email proof of the portrait before shipment. We always strive to go above and beyond for our customers, but we also realize that might not always be possible. For that reason we have implemented the following policies regarding damages, exchanges, returns and other order issues.

DAMAGES

We want to make it right! If your order arrived damaged or you are experiencing an issue with anything you have purchased from us, please include photos and a description of the issue on our Contact Us page and we’ll get to work on your replacement or exchange as soon as we can.

Refund policy involving any custom artwork  

If for any reason, once the portrait has been completed, you are not satisfied and we can’t come to a reasonable solution, we have a 50% refund policy of the purchasing price. This covers both the materials and time of the artist and all other aspects of preparing the order. If you

Refund policy involving candle and wax melt orders.  

If for any reason you are unhappy with a particular candle or wax melt purchase, please use the Contact Us form to submit a request for an exchange or a return. Refunds are issued only for unused and undamaged products. All costs associated with return shipping are the sole responsibility of the customer unless a candle or wax melt has been determined defective or damaged. Once the return is received, we will issue a refund for the value of the items returned.  If your order arrived damaged or you are experiencing an issue with anything you have purchased from us, please include photos and a description of the issue on our Contact Us page and we’ll get to work on your replacement or exchange as soon as we can.

All returns or exchanges must be processed within 30 days of receiving your order and we require that you submit proof of purchase (e.g., your order number or order confirmation email).

We do not accept returns, exchanges, or offer refunds for purchases made with our gift cards.